Return Policy

Last updated:

7-Day Freshness Guarantee

We stand behind every arrangement. If you are not satisfied, contact us within 24 hours and we will make it right.

Replacement

Receive a new arrangement of equal or greater value

Store Credit

Get credit for future purchases at our boutique

Full Refund

Complete refund to your original payment method

Cancellation Timeline

More than 24 hours before delivery

Full refund available. No questions asked.

Within 24 hours of delivery

50% refund due to preparation costs already incurred.

Same-day orders

Cannot be cancelled once preparation has begun.

Wedding and event orders

Special terms apply. Contact us for details.

Important Notes

  • Please provide photos of the arrangement when reporting quality concerns
  • Refunds are processed within 5-7 business days
  • Gift cards and promotional items are non-refundable
  • We may substitute flowers of equal or greater value due to seasonal availability
  • Custom orders with specific personalization cannot be returned

Need Assistance?

Our customer service team is ready to help with any return or refund requests.

Contact Us Call Now